Virtual Assistance

Inbound calls

• Appointments scheduling
• Patient calls
• Attorney calls
• Insurance calls
• Internal calls
• Billing calls

Out bound calls

• Future appointment calls
• Another provider calls
• Office calls
• Appointment confirmation
• Insurance related calls

Managing lead generation portals

Compiling qualified leads generated through social media campaigns, AI run campaigns, entire qualified end to end leads management.

Scheduler for all location

• Managing the entire flow of patients scheduled
• Booking of appointments
• Updating the canceled appointments
• Rescheduling of the cancelled or current appointments

Managing patient forms at all locations

• Sending the patient information forms
• Sending the reminders to patients to finish the opened forms
• Updating the received filled forms in software

Medical records retention

Downloading the date of service records and sending the same to attorney's office, insurance, patients, confirmation of the receipt by all through calls/email.

Scrubbing appointments

All the booked appointments will be scrubbed for initial intake + verification and will be updated. Will ensure all booked patients are updated in eligibility verification and prior authorization sheets.

Managing Imaging data

Downloading of images from the portal and convert them into jpeg files and send the same through email to providers, insurance and attorneys offices.

End of the Day report

A detailed task oriented report will be run at the end of the day and shall be updated in the software; and email of the same to be sent to relevant stake holders.